MATRIX Chess Academy — Privacy Policy

When you use the MATRIX Chess Academy app and website, we collect the following categories of personal and sensitive data:

• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.
• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.
• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).
• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.
• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.

MATRIX Chess Academy processes your information only for these purposes:

• To detect and prevent fraud, abuse and policy violations.
• To create, secure and maintain your account.
• To send you course-related notifications — only after you opt in.
• To deliver the courses, live classes, notes and mock tests you have access to.
• To meet our legal, tax and accounting obligations.
• To respond to your support requests and doubts.
• To process payments and issue invoices and receipts.

MATRIX Chess Academy does not sell or rent your information. We share it only with the following parties, and only as far as needed:

• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.
• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.
• Razorpay — our payment processor, to take payments and issue refunds.
• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.

We share with them only what each one strictly needs, and nothing more.

Under the DPDP Act and Google Play’s policies, you have the right to:

• Withdraw consent for any non-essential processing at any time.
• Delete your data, subject to legal retention requirements.
• Correct information that is inaccurate or out of date.
• Access a copy of the personal data we hold about you.
• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.

Contact support@igniterapp.com to act on any of the above, and we will get back to you as the law requires.

Passwords are hashed with bcrypt and never stored in plain text. All traffic is encrypted in transit using TLS 1.2 or higher, and database backups are encrypted at rest. We run regular security reviews and patch critical dependencies within 72 hours of a disclosure.

This app is meant for people aged 13 and above. If you are a minor (under 18), a parent or legal guardian must approve your use of the app and any payments. We never knowingly collect personal data from children under 13.

We retain personal data only as long as needed to provide the service or as the law requires. You are always free to delete your account via the in-app “Delete my account” option or by contacting support@igniterapp.com; we will remove your data within 30 days, save for records we are obliged to keep for tax or compliance (typically up to 7 years).

We may update this policy from time to time. For any significant change, we will give you in-app notice and revise the “Last updated” date above. Your continued use of MATRIX Chess Academy after the change indicates your acceptance of it.

Have a question, complaint or grievance about your privacy? Email us at support@igniterapp.com. We aim to acknowledge every grievance promptly and resolve it within the timelines set by the DPDP Act.